Conditions d'utilisation
This website is operated by VAS Audio | HOQS Europe GmbH. Throughout the site, the terms “we,” “us,” and “our” refer to VAS Audio | HOQS Europe GmbH. VAS Audio | HOQS Europe GmbH offers this website, including all information, tools, and services available from this site to you, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools that are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc., which provides us with an online e-commerce platform that allows us to sell our products and services to you.
Section 1: Online store terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
A breach or violation of any of the Terms will result in an immediate termination of your Services.
Section 2: General conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
Section 3: Accuracy, completeness, and timeliness of information
We are not responsible if the information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.
Section 4: Modifications to the service and prices
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.
Section 5: Products or services
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Refund Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Section 6: Payment information
We offer a variety of secure payment options to make your purchasing experience as convenient as possible. Accepted payment methods include:
- Major Credit and Debit Cards (Visa, Mastercard, American Express)
- Digital Wallets (Apple Pay, Google Pay)
- PayPal (for added buyer protection and convenience)
- Bank Transfers (for large orders; please contact us for details)
- Klarna (offering flexible payment options at checkout)
- Sofortüberweisung (direct bank transfer for quick payments)
All transactions are processed in EUR (€). For international orders, your financial institution may apply additional fees or currency conversion rates, for which we are not responsible. Please consult your bank or credit provider for more details on their policies regarding international transactions.
Full payment is required at the time of purchase to process and ship your order. For custom-made or special orders, a non-refundable deposit may be required, with the balance due before production begins. Production of custom orders will only commence after full payment has been confirmed.
Once your payment is processed, an email confirmation with order details will be sent to you. An official invoice is included with your shipment and can also be requested by contacting us at support@vas-audio.com.
For questions or further assistance regarding payment options or terms, please reach out to our support team at support@vas-audio.com.
Section 7: Accuracy of billing and account information
We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.
Section 8: Optional tools
We may provide you with access to third-party tools over which we neither monitor nor have any control or input. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve the terms on which tools are provided by the relevant third-party provider(s).
Section 9: Third-party links
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.
Section 10: User comments, feedback, and other submissions
If, at our request, you send specific submissions (for example, contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us.
We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable.
Section 11: Personal information
Your submission of personal information through the store is governed by our Privacy Policy.
Section 12: Prohibited uses
In addition to other prohibitions, you are prohibited from using the site or its content for any unlawful purpose, soliciting others to perform or participate in any unlawful acts, violating any international, federal, provincial, or state regulations, or infringing upon or violating our intellectual property rights or the intellectual property rights of others.
Section 13: Disclaimer of warranties; limitation of liability
We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you. The Service and all products and services delivered to you are provided 'as is' for your use, without any representation, warranties, or conditions of any kind.
Section 14: Indemnification
You agree to indemnify, defend, and hold harmless VAS Audio | HOQS Europe GmbH and our partners, officers, agents, contractors, licensors, and service providers from any claim or demand made by any third party due to or arising from your breach of these Terms.
Section 15: Governing law
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Germany.
Section 16: Contact information
Questions about the Terms of Service should be sent to us at support@vas-audio.com.
Our contact information is: HOQS Europe GmbH
Robert-Perthel-Str. 12
50739 Cologne, Germany
VAT number: DE355103875